LEGAL REFERENCE

Privacy Policy jo aap ke liye likha gaya

Q: Agar mujhe ye policy samajh na aaye to mein kya karun?

privacy@champexch.org par likhain aur apna sawal batain. Hamari team Urdu aur English dono mein jawab deta hai. Aap apne account ke Privacy tab par bhi detailed FAQs dekh sakte ho.

Jab aap champexch par account khulte ho, aap ka personal information hamari zimmedari ban jata hai. Ye policy batata hai ke hum aap ki jaankari ko kaise handle...

Data encryption aur security protocolsPakistan-compliant data handlingJazzCash, Easypaisa, SadaPay aur Raast payment safetyAap ka access control

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Hum kaun si jaankari lete hain

Account khulwaane ke waqt aap apna naam, phone number, email aur JazzCash, Easypaisa, SadaPay ya Raast wallet ID dete ho. Jab aap login karte ho, aap ka IP address aur device information log hota hai. Ye sab jaankari aap ke account ko mehfooz rakhne, withdrawal verify karne aur jahan local qanoon ijazat deta hai wahan transactions ko monitor karne ke liye use

hoti hai. Hamari servers Pakistan mein aur internationally secure data centers mein store karni jaankari ko encrypt rakhte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY SAWALAAT

Apne sawal ke jawab paao

Team online

Support Email

[email protected] par email karain. Aap ke data ke baare mein koi bhi sawal ya request 48 ghante mein jawab milega.

Account Settings

Apne account mein jaao aur Privacy tab kholo. Yahan aap dekh sakte ho ke aap ki jaankari kya store hai aur kya update ya delete kar sakte ho.

Data Requests

Aap apni stored jaankari ka complete copy maang sakte ho. Ye request submit karte waqt aap ko ID verify karna padega.

SECURITY STANDARDS

Humara data protection approach

SSL Encryption

Tamam aap ke personal aur payment information SSL-encrypted channels ke zariye transfer hota hai. Ye matlab kisi aur ko aap ka data in-transit mein nahi dekh sakta.

Payment Partner Compliance

JazzCash, Easypaisa, SadaPay aur Raast ke saath hum un ka security standard follow karte hain. Har transaction un ke processors se verify hota hai.

Access Logging

Har login aur account change ka record rakhte hain. Agar koi suspicious activity ho to aapko notify karte hain.

Third-Party Audits

Hamara infrastructure quarterly security audits se guzarta hai. Reports humari privacy practices ko verify karte hain.

Data Retention Policy

Account close hone ke baad aap ki inactive jaankari 90 din mein purge ho jati hai jab tak legal requirement na ho.

Cookies aur Tracking

Hamari site session cookies use karta hai. Ye aapke login state ko maintain karte hain. Analytics cookies optional hain aur aap setting se control kar sakte ho.

Ye policy kya cover karta hai

Personal Information	Naam, email, phone, address aur identification details ko kaise store aur use karte hain explain karte hain.
Payment Data	JazzCash, Easypaisa, SadaPay aur Raast ke through jo jaankari exchange hoti hai us ki security aur retention policy.
Device & Location	IP address, browser type, device model aur login locations ko log karte hain security ke liye.
Withdrawal Verification	Jab aap paise nikalne ke liye request karte ho, aapka identity aur banking details verify hote hain.
Communication Records	Support emails, chat logs, aur account messages ko securely archive mein rakhte hain.
Third-Party Sharing	Hum aap ki jaankari payment processors aur compliance teams ke saath share karte hain, kisi aur ko nahi.
Policy Updates	Jab ye policy update ho, aapko email se notify karte hain. Naye changes 30 din mein effective hote hain.

Aap ke account ko hum kaisa mehfooz rakhte hain

Two-Factor Authentication

Apne account settings mein 2FA enable kar sakte ho. Login ke waqt email aur SMS se verify code ata hai.

Password Security

Passwords hashed format mein store hote hain. Hum plaintext mein kabhi nahi store karte. Password reset link sirf 24 ghante valid rahta hai.

Session Management

Aap ka session 30 minutes inactivity ke baad auto-logout ho jata hai. Multiple devices se login kar sakte ho par har session separate log rehta hai.

Withdrawal Address Verification

Pehli dafa paise nikalne ke liye aapko JazzCash, Easypaisa, SadaPay ya Raast pe verify hona padta hai.

Suspicious Activity Alerts

Agar unusual login, withdrawal, ya account change ande to SMS aur email se alert aata hai turant.

Data Deletion Rights

Aap kisi bhi time apne personal data ko delete karne ke liye request kar sakte ho, compliance limits ke andar.

Privacy ke baare mein aapke sawal

Haan. Ye sab payment methods ke saath hum end-to-end encrypted connection use karte hain. Aap ke wallet ID aur transaction history sirf aap aur payment partner ko visible hoti hai. Hum full wallet password kabhi store nahi karte.

Account closure ke baad aap ki personal jaankari 90 din mein delete ho jati hai. Withdrawal aur deposit records jahan local law ijazat deta hai wahan 7 saal rakhne padti hain. Legal hold mein aap se pehle hata nahi sakte.

Haan, security aur fraud prevention ke liye login aur transactions log hote hain. Aap apne account mein jao aur Activity section se sab login history dekh sakte ho. Suspicious entries neeche suspicious activity report kar sakte ho.

Email account recovery, password reset aur important security alerts ke liye. Phone number OTP verification aur withdrawal confirmation ke liye. Hum marketing emails nahi bhejtey jab tak aap khud opt-in na karo.

Ye jaankari unusual access patterns detect karne ke liye use hoti hai. Agar aap New York se login karte ho aur 2 ghante baad Delhi se, to hum verify email bhejte hain. Ye fraud se bachata hai.

Nahi, bilkul nahi. Hum aap ki jaankari kisi bhi advertiser, broker, ya third party ko share nahi karte. Sirf payment processors aur compliance auditors ko legal requirement se share karte hain.

[email protected] par likhain aur apna sawal batain. Hamari team Urdu aur English dono mein jawab deta hai. Aap apne account ke Privacy tab par bhi detailed FAQs dekh sakte ho.